Customer Service Representative - State Farm Agent Team Member
Full Time • Peoria, AZ
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
CUSTOMER SERVICE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Brad Siok - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will provide exceptional customer service to our policyholders by answering questions and assisting with requests. You’ll be responsible for resolving billing issues, submitting changes on policies, and making policy recommendations. You will also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and service-minded candidates.
RESPONSIBILITIES:
- Build personalized relationships with clients.
- Answer incoming calls, texts, and emails.
- Keep a professional appearance and friendly attitude.
- Pivot to other lines of insurance by recommending available products.
- Ask for referrals and reviews.
- Conduct policy reviews.
- Note every communication with clients in ECRM.
- Directing clients to a sales representative when a policy needs to be initiated.
QUALIFICATIONS:
- Have your Property and Casualty state insurance license.
- Obtain an agreement with State Farm within the first two weeks of employment by completing all State Farm training.
- If not already licensed with Life and Health initiate process within 60 days.
- Prior insurance experience is preferred but not required.
COMPANY VALUES:
- Respect
- Integrity
- Reliability
- Pride
- Caring
BENEFITS:
- Simple IRA with company match
- Salary plus commission/bonus
- Health benefits
- Paid time off (vacation and personal/sick days)
- Valuable experience
- Growth potential/Opportunity for advancement within my agency
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensation: $50,000.00 - $120,000.00 per year
Seeking Currently Licensed Applicants Only
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Brad Siok - State Farm Agent may be the right fit for you!
About Our Agency
- Our office is located in North Peoria (85th Ave/Deer Valley Rd.).
- I have been a State Farm agent since 1999.
- I am a second generation State Farm agent.
- I am a proud graduate of Purdue University.
- We currently have 15 team members at our agency.
- We have 260 years of combined insurance experience in our office.
- Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, and Crystal Excellence Award
- Additional languages spoken: Spanish
Seeking Currently Licensed Applicants Only
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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